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Elefento Privacy Policy

Explaining how Elefento collects, uses, and protects your personal information.

1 Information We Collect

a) Personal Information

  • Name
  • Phone number
  • Email
  • Billing address
  • Shipping address

b) Payment Information

  • UPI details
  • Payment transaction ID
  • Card/wallet payments via third-party gateways

c) Device & Usage Information (Automatically collected)

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent
  • Cookies

d) Order Information

  • Products purchased
  • Order history
  • Delivery details

2 How We Use Your Information

  • Processing orders: To fulfill and manage your purchases.
  • Communicating updates: Sending status changes and essential notices.
  • Customer support: Assisting with your queries and issues.
  • Improving website performance: Analyzing usage to enhance our service.
  • Marketing (opt-in): Sending promotional offers if you consent.
  • Fraud prevention: Protecting against malicious activities.
  • Legal compliance: Meeting legal and regulatory requirements.

3 Cookies & Tracking

Cookies are used to improve **performance**, remember **preferences**, personalize **experience**, analyze **behavior**, and enable **marketing** features.

4 Sharing Information

Information is shared only with necessary, trusted third parties:

  • Payment gateways (to process transactions)
  • Courier partners (to deliver your orders)
  • Customer support tools (to manage communications)
  • Email providers (for sending service and marketing emails)
  • Legal authorities (if legally required)

5 Data Security

We employ robust measures to protect your data, including:

SSL encryption Secure gateways Limited access control Security monitoring HTTPS protocol

6 Your Rights

You have the right to request:

  • **Access** to your data.
  • **Update** or correction of your data.
  • **Delete** your personal data.
  • **Opt-out** of marketing communications.
  • **Disable** cookies via your browser settings.

To exercise your rights, please contact: support@elefento.com

Other Policy Details

  • 7. Retention: Data is kept only as long as **necessary** to fulfill the purposes outlined above, then securely deleted.
  • 8. Children’s Privacy: Our website is **not intended** for users under the age of 18.
  • 9. Third-Party Links: We are **not responsible** for the privacy practices of external websites linked from our site.
  • 10. Updates: We may update this policy **anytime**. Continued use of the website indicates your acceptance of the revised policy.